Frequently Asked Questions Regarding Collision Services
Q: Do you work with my insurance?
Yes, we will work with all insurance companies.
Q: My insurance company told me to go elsewhere. Can I still bring my car to you?
Yes, in the state of Kansas, insurance companies are not legally allowed to demand you use a certain repair facility. You are able to take your car wherever you want.
Q: Can I get a loaner car?
Yes, we have free loaner cars available to you at no additional charge.
Q: Can I drop off my car after hours or on weekends?
Yes, you can. Park your car under the front awning, and drop your key in the key drop located at the front door. If we are not already expecting your drop-off, please be sure to call the next business day to talk with us about your vehicle.
Q: Will the paint match the rest of my car?
The color will match, guaranteed. In some cases, we may need to blend the new color in with the nearby panels to the edge between new and old is undetectable.
Q: Can you do an oil change or other basic maintenance on my car?
We do not do routine maintenance, but we can do mechanical work for your vehicle if something is broken due to the wreck.
Q: My entire car needs to be repainted. Can you do that?
Yes, absolutely we can repaint your whole car. Andover Auto Body uses Sikkens paint and we carry a lifetime warranty.